Privacy Policy

Please read this privacy policy before using https://Beethel.com. Please read this policy before submitting any personal information. By using the Site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

We understand that your privacy is very important to you, and we appreciate your trust that we will collect and process your information carefully and sensibly. Beethel Nutrition (referred to as “We,” “Us” or “Our”) is committed in protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather through platforms controlled by the Company viz. https://Beethel.com (the “Platforms”, “Site”) of the individuals (hereinafter, collectively referred to as “Customers”, “you”, “your”) who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) and services, including our website and other related services (collectively, the “Services”) and ensure its compliance with applicable laws and regulations. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

This privacy policy (“Privacy Policy”) is published in accordance with the provisions of the (Indian) Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).

This Privacy Policy constitutes a legal agreement between you (“You” or “Your” or “User”), as the user of the website https://Beethel.com (“Website”) and House of DB Multi Trade Private Limited (“We” or “Us” or “Company”), a company incorporated under the laws of India and its registered office at B 304 FLR3 Dhruv Park CHSD Monte Lane Kanchpada, Malad West, Maharashtra, India, 400064.

1. By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
2. Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services. You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have specifically opted to receive communications in this regard on the mobile number provided by you.
3. For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. However, any information available in public domain shall not be regarded as Personal Information for the purpose of this Policy. 

BY VOLUNTARILY PROVIDING US WITH INFORMATION, YOU ARE CONSENTING TO OUR USE OF IT IN ACCORDANCE WITH THIS PRIVACY POLICY.

 

COLLECTION OF YOUR PERSONAL INFORMATION

We communicate with you through a variety of means and channels, including our Platform, email, phone or text messaging on your mobile phone. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways:

1. When you submit your Personal Information on our Platform: When you engage in certain activities on the Website, such as creating an account, ordering a product or service from us, submitting content and/or posting content in discussion forums, filling out a survey, posting a review, requesting information about our services, applying for a job (collectively, “Identification Activities”), we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain Personal Information about you, such as your first and last name, mailing address (including PIN code), email address, telephone number, and date of birth, age and other details. When you order products, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity. Further, we also collect and store your Personal Information through sponsored social media platforms, events, etc. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
2. Other sources: We might receive information about you from other sources, such as delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. Further, we may receive information about you from third parties that feature our Products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third-party application or social media sites through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information, such as marketing related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the Products that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites which it does not own, manage or control.
3. The Company limits itself to collect information which is necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our Products and services. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide. We may collect various types of information, including but not limited to:
4. Personal Information: This may include your name, email address, phone number, address, payment information, and any other information you provide to us when using our Services.
5. Usage Information: We collect information about how you interact with our Services, such as your IP address, browser type, pages visited, and other usage data through cookies and similar technologies.
6. Third-Party Information: We may receive information from third-party sources or platforms, such as social media platforms, when you choose to connect or interact with them through our Services.
7. Following are the categories of Personal Information that is/maybe collected and processed by us:
   1. your name, e-mail and postal addresses, phone number(s), country;
   2. date of birth, language preference, location ;

• any open data and public records such as information about you that is openly available on the internet;

1. names of people to whom purchases have been shipped including address, telephone numbers and IP addresses;
2. Product interest information and in certain circumstances, your opinions and individual preferences, etc.;
3. You may also provide us with information like financial information such as bank account or credit card or debit card or other payment instrument details, password for availing the Products at our Platform;

• We may also maintain a record of your Product interests and acquire information about you from our future affiliates;
• phone numbers used to call our customer service number.

1. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Platform.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, process transactions and fulfill product purchases and transactions, to communicate with you about your account & activities on the Platform, updates, promotions and any other marketing materials/communications, develop safety features, authenticate/ verify users, and send product updates, communicate with you on WhatsApp for all its transactional and promotional messages/communication needs, and send administrative messages;
• Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends, track Customer’s web page movements, help identify you and your shopping cart for aggregate use;
• Send you communications we think will be of interest to you, including information about latest products, services, promotions, news, and events of Beethel Nutrition and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
• Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements, help us learn more about your shopping preferences;
• allow us to serve you better in responding to your requests and improve the Platform and/or for internal business purposes;
• to respond to reviews, comments, or other feedback provided to us, ask for ratings and reviews of the Products, follow-up, allow you to log in with a social media account and share activities on your social media pages;
• comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions;
• conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and Product offerings;
• Send communication related to order updates and offers through e-mail, SMS and social media channels;
• establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings;
• To comply with legal obligations and protect our rights, comply with any applicable law, regulation, legal process or enforceable governmental request.

GROUNDS FOR YOUR PERSONAL INFORMATION

1. Performance of a Contract: Some of the Personal Information processed is performed on the basis that it is necessary for the performance of our agreement with you. An example of this would be where we process your Personal Information for delivering the Products ordered by you on our Platform.
2. Legitimate Interest: Legitimate interests will include where we send you marketing information about our Products, communicate with you in order to serve you better.
3. Compliance with a Legal Obligation: For certain types of processing, it is necessary in order to allow us to comply with a legal obligation. An example of this would be where we are required to retain business records for fixed periods of time in order to comply with local legal requirements.

CONSENT

1. By providing your consent/ information, you agree to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
2. You, while providing your personal information over the Platform, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
3. We may also collect and/or generate anonymized and aggregated information from your use of the Platform. The anonymized or aggregated information is not Personal Information since we are not able to re-identify you using any means available to us from that anonymized or aggregated information. The anonymized and aggregated information is used for a variety of functions, including to help us identify and remediate any bugs, and to improve the performance of our Platform. The Company may use such information in a number of ways, including internal analysis, analytics and research. We may share this information with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
4. We maintain a social media presence, such as a Facebook, Instagram, Youtube, Whatsapp and X (formerly known as Twitter). You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Platform, and using our social media plug-ins. We may use the Personal Information during such interaction for the purposes described throughout this Policy.
5. Payment Information: We collect card/debit card and other payment instrument (“Payment Information”) details from you when you set up an account or transact with us. The Payment Information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which the Company subscribes, and the Company does not, itself, process or store the Payment Information, except as stated herein.
6. We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the world wide web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
7. We use third-party services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform. You consent to the processing of information about you by these third parties in the manner and for the purposes set out in this Policy.
8. At present we work with multiple third parties for data analytics and ensure data security/privacy through valid contracts.

WHOM DO WE SHARE THE PERSONAL INFORMATION?

1. Only the persons authorized by us shall have access to your Personal Information. We may share your Personal Information only to those mentioned below and they are either subject to this Policy or follow practices at least as protective as those described in this Policy.
2. Our affiliates and third parties;
3. Service providers who perform services on our behalf based on our instructions are not authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
4. We do not rent or sell your Personal Information to any third party.
5. Should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
6. We may share Personal Information with our other corporate entities who may use the said information in accordance with this Policy to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our Platform. If you have any objection to such sharing, then we request not provide us with any information.
7. We may retain other companies and individuals to perform functions on our behalf consistent with this Policy. Examples include order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Policy.
8. In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
9. Notwithstanding anything contained in this Policy, we may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders or other legal processes. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Customers or the general public.

RETENTION OF PERSONAL INFORMATION

1. We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Information is safeguarded against inappropriate access and disclosure, as per this Policy. We may delete or anonymize Personal Information upon completion of its purpose.
2. We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

HOW WE STORE YOUR PERSONAL INFORMATION

1. We may store Personal Information using our own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by third parties, via cloud services or other technology, with whom the Company has contracted, to support the Company’s business operations.
2. These third parties do not use or have access to your Personal Information other than for cloud storage and retrieval, and the Company requires such parties to employ at least the same level of security that we use to protect your Personal Information.

DISPOSAL OF PERSONAL INFORMATION

We will only use your Personal Information for purposes outlined under point 6 and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

CHILDREN’S PRIVACY

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.  

DO WE USE “COOKIES”

We use data collection devices such as “cookies” on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. We may use the services of certain third parties, for the purpose of operating and administering the Website. Such third-party service providers may collect the information sent by your browser as part of a web page request, including Cookies and your IP address and such information will be governed by the privacy policies of the third-party service providers which ensure the same level of data protection, if not better, that is being adhered to by us.

Examples of Cookies we use: 

1. Session Cookies: We use Session Cookies to operate our Service. 
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings. 
3. Security Cookies: We use Security Cookies for security purposes. 
4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

CUSTOMER COMMENTS AND CONTENT

If you post any comments or content on our Platform, you should be aware that any information you choose to provide that may be read, collected, or used by the third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way. 

PROMOTIONAL COMMUNICATION THROUGH WHATSAPP MESSENGER

By opting in/accepting the terms and conditions, you (the “User”) give consent to Beethel Nurtition to communicate with you on WhatsApp for all its transactional and promotional messages/communication needs. We shall store your details responsibly and use them to enrich your experience with us & provide the best deals & discounts.

 

FOREIGN JURISDICTION

We make no representation that the content contained on the Website is appropriate or to be used or accessed outside of the Republic of India. If you use or access the Website from outside the Republic of India, you do so at your own risk and are responsible for compliance with the laws of such jurisdiction.

LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES

We may display links to web sites that are owned or operated by third parties on our Platform. Please understand that these websites are independent from the Company, and the Company has no control over the content on that website, even if the Company provides information or Products to the owner of that website. The Company is not making any representations about, endorsing, or accepting any responsibility for the content or the use of such website. Further, we are not responsible or liable for any damage or loss related to the use of any third-party website. You should always read the terms and conditions and the privacy policy of a third-party website before accessing or using it.

 

THIRD PARTY ANALYTICS

We use third-party analytics services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and evaluate other information relating to the Platform and mobile and internet usage. These third parties use cookies and other technologies to help analyze and provide us the information and, in some cases, connect such information with other data held by our, or third party, environments. You consent to the processing of information about you by these analytics providers in the manner and for the purposes set out in this Policy.  

SECURITY

If you believe that you have found security vulnerability or Bug on any of Beethel Nutrition’s owned Website, we encourage you to let us know straight away on customercare@beethel.com.

Our Team will investigate all legitimate reports and do our best to quickly fix the problem.

We endeavor to protect the Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store. However, we shall not be liable to you for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused due to the unauthorized access or misuse of the Personal Information by any third party. 

WITHDRAWAL OR AMENDMENT OF PERSONAL INFORMATION

In case you wish to amend/withdraw/erase your personal information stored by us, please raise a request for the same with our support team on customercare@beethel.com

OPTING OUT FROM COMMUNICATION

In case you wish to opt out from receiving promotional content and messages, please raise a request with our support team on – customercare@beethel.com

POLICY REVIEW

We may update this Policy to reflect changes to our information practices.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and the Consumer Protection Act, 2019, and the rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Irfan Babla
Designation: Product Head
Address: B 304 FLR3 Dhruv Park CHSD Monte Lane Kanchpada, Malad West, Maharashtra, India, 400064.

Email Id: customercare@beethel.com

Phone: +91-9136756263